Position: 5
Functional Area: IT-Hardware, Technical Support, Desktop Support, Hardware & Networking.
Key Skills: Communication Skills, Customer Handling, Team Handling, MS Office, Desktop Support, Hardware & Networking, Broadband, CPE Configuration, LAN & WAN Configuration.

Industry: Telecom/ISP
Role Category: Customer Support (Service Delivery & Service Assurance)
Role: Executive
Employment Type: Full Time
Job description:
Having Knowledge in Networking/ CCNA, DSL Modem and Wi-Fi Router Configuration.
Trouble-shoot to localize and rectify faults in the Broadband Services.
Responsible for aligning field team for installation & service related activity in the set TAT.
Handling customer escalation related to technical & non-technical.
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Strong conflict resolution skills.
Ability to remain calm and professional in stressful situations.
Desired Candidate Profile
Please refer to the Job description above.
Education: Minimum Graduate- BCA or BCS
Prior Experience: 0-1 year
Salary: No bar for the right candidate.